Polling of U.K. and U.S. insurance claims handlers shows 95% are confident technology will significantly impact claims processing in the next five years. The polling by insurtech Sprout.ai shows 55% of respondents say they struggle with reviewing and processing claims …
Taking a claimant’s recorded statement is often a required portion of your claims investigation process, and for good reason. The statement may impact your decision to accept or deny a claim, as it usually provides valuable information regarding the mechanism …
Honing good communication skills can assist claims handling and aid women, in particular. Deborah Shames and David Booth, partners at Eloqui, a Los Angeles-based public speaking training provider, explained the value of communicating well during the Combined Claims Conference held …
The insurance industry continues to evolve each year, forcing carriers to adjust processes and policies in order to keep up with changing demands. One area that has continued to change is the increasing cost of third party bodily injury claims. …
Every insurer wants to settle contents claims quickly and accurately, but how well do we succeed in that aim? Truth be told, inaccuracies related to either the age, brand name, material or size of items can lead to an over …
Earlier this month, The Travelers Companies, Inc., announced that it would be using drones to assist in assessing damage resulting from Hurricane Matthew. The insurer deployed a team of newly trained drone operators to inspect residential and commercial property damage …
The recent release of Federal Aviation Administration (FAA) rules for drones weighing less than 55 pounds will allow drones to be used in more commercial applications, like during claims inspections of individual homes. Susan Williams, content strategist with CoreLogic, discussed …
By 2025, 104 million new cars are expected to have some form of connectivity, according to a report on telematics by Ernst & Young. Because customers have more control, telematics offers the potential for better risk management and more consumer …
Investigation into the top 10 procedure codes, based on total allowed amount, experienced by the auto casualty insurance marketplace provides valuable insight for claims organizations, investigators and legislators. With thousands of possible medical services available to medical providers, the injury …
A new report highlights the increasing role that cognitive computing will have as its ability to process knowledge catches up with the insurance industry’s ability to process data in the race towards high performance claims handling. The new report, published …