Business Continuity for Insurance Claim Departments Business Continuity Planning (BCP) is a popular topic these days, partially because one in four businesses never re-open after a disaster, according to the Institute on Business and Home Safety. We have recently seen …
The P/C insurance industry aspires to transform its business model to a customer-centric one, but the IT funding required to reach this goal is simply not available, according to a new report from Mass-based Aite Group. The report, based on …
“Are you being numbered to death?” That’s the question raised by Ed Kent, a Calif.-based insurance defense and claims practices partner at the law offices of Kent & Senen. A Combined Claims Conference session on leveraging claims processes to increase …
It’s a good thing claims departments aren’t graded on writing skills because the state of writing within most claims departments today isn’t good, according to Dr. Gary Blake, who sees an average of six to eight mistakes per letter. “Most …