supplemental report News

Report: Improper Documentation a Frequent Reason for Claims Handling Citations

Claims errors continue to be the most frequent reason that property and casualty insurers are cited by regulators when responding to market conduct complaints or during routine examinations, according to a new report by Wolters Kluwer Compliance Solutions. Kathy Donovan, …

Share of Auto Claims Using Photo Estimates Doubles During the Pandemic

Social distancing has been a boon for the use of photo estimates after auto collisions. CCC Information Services said that the share of claims processed through its Quick Estimate product increased 125 percent from January to April. “Based on our …

Vermont 2nd State to Sound Alarm About Photo Estimates for Auto Claims

Another state insurance commissioner is warning auto insurers about the overuse of photo estimates when making settlement offers. Vermont Insurance Commissioner Michael Pieciak issued a bulletin on Thursday to “clarify the division’s position regarding the use of visual adjusting.” “While …