social media News

#Resilience: How Zurich Used Social Media to Respond to Customers Affected by Hurricane Michael

You might think that when a major hurricane makes landfall in the United States, Zurich North America employees have more important things to do than to peruse Facebook, Twitter and Instagram. For the most part, that’s true. But a small …

Social Media Caused Confusion in Wisconsin Refinery Blast Evacuation

Social media caused confusion during evacuation efforts following a refinery explosion and fire in Wisconsin, according to a report. Douglas County has created an 18-page report examining the emergency response to the Husky Energy refinery fire in April, Wisconsin Public …

4 Tips to Successfully Use Social Media Discovery to Prove Insurance Fraud

Fraud steals $80 billion a year across all lines of insurance, according to the Coalition Against Insurance Fraud. The number of fraud cases has been rising over the last few years, primarily because of the increase of “soft” insurance fraud, …

Lexington Police Post Videos on Social Media to Solve Crimes

Hours after video showing a woman’s wallet being stolen at a store was posted on YouTube, the suspect came forward and was identified, Lexington police said. The video taken in February showed the woman leaving her wallet on the counter …

Social Media Can Warn of Impending Natural Catastrophes

Social media can warn us about extreme weather events before they happen – such as hurricanes, storms and floods – according to new research by the University of Warwick. Nataliya Tkachenko, with her supervisors in the Department of Computer Science, …

QBE Reports on Using Social Media to Boost Service, Fight Insurance Fraud

Social media data mining offers insurers an opportunity to combat fraud and improve underwriting, according to a recently issued white paper by QBE North America, an operating division of global insurer QBE Insurance Group Limited. The white paper titled “Innovations …

Social Media: Good and Bad for Insurers, Claims

A blessing and a curse is how one industry expert described social media in relation to claims handling. While another said it offered a way for insurers and claims departments to voice accomplishments. Social media has benefits for the industry, …

Social Media Boosts Collector Car Values

David Beckham may have more of an influence on you than you think. According to analysis by Black Book, the prevalence of modern and classic luxury cars on social media platforms like Instagram directly influences their resale value. So when …

Class Action Suits Question Who Owns Pics Posted on Social Media

Facebook’s handling of your headshot is now the subject of class action lawsuits that pose the question: When someone turns your mug into data, are those digits theirs or yours? The lawsuits claim that when Facebook started converting the geometry …

How Social Media Savvy Can Help You Investigate Claims

There is no denying that social media is all around us, so deeply integrated into our society that individuals and businesses alike are using these applications to connect. From following celebrities to scoring deals from your favorite stores, the use …