Property Claims Satisfaction Study News

Insurers Improve Claims Satisfaction for 3rd Year in a Row: J.D. Power

With fewer catastrophic storms than prior years, insurance providers have been able to focus time on and apply lessons to managing non-catastrophic claims, which has resulted in a third consecutive year of higher overall satisfaction among homeowners who have filed …

Communication Crucial According to Property Claims Study

Communication throughout the claims process is crucial to providing a satisfying claims experience, according to the J.D. Power and Associates 2011 Property Claims Satisfaction Study released today. The study finds claimants are considerably more satisfied when key communication practices are …