Customer Satisfaction with Digital Claims Declines Second Year in a Row December 20, 2022 By Claims Journal staff Customer satisfaction with insurers’ digital claims systems declined for the second time in two years, according to a JD Power...
Share of Auto Claims Using Photo Estimates Doubles During the Pandemic June 5, 2020 By Jim Sams Social distancing has been a boon for the use of photo estimates after auto collisions. CCC Information Services said that...
Technology’s Promise and Drawbacks Among Top Claims Stories for 2019 December 31, 2019 By Jim Sams Technology — both its promise and its alleged abuse — was a key component of the most important news stories...
Vermont 2nd State to Sound Alarm About Photo Estimates for Auto Claims December 9, 2019 By Jim Sams Another state insurance commissioner is warning auto insurers about the overuse of photo estimates when making settlement offers. Vermont Insurance...
Oregon Latest State to Eye Abuses with Photo Estimates for Auto Claims October 30, 2019 By Jim Sams Oregon state regulators say insurance carriers are too often using photo estimates as a means of making low-ball settlement offers...
Legacy Carriers Embracing Tech with ‘Human Touch’ June 6, 2019 By Jim Sams CHICAGO — The digital transformation of the insurance industry isn’t just for insurtech startups any more. At Allstate, 60 percent...