Customer satisfaction with insurers’ digital claims systems declined for the second time in two years, according to a JD Power survey of auto and home policyholders. Mark Garrett, director of property and casualty insurance intelligence for the consumer research company, …
Social distancing has been a boon for the use of photo estimates after auto collisions. CCC Information Services said that the share of claims processed through its Quick Estimate product increased 125 percent from January to April. “Based on our …
Technology — both its promise and its alleged abuse — was a key component of the most important news stories for claims professionals in 2019. Several insurers introduced new technical innovations to their claims processes during the year. At the …
Another state insurance commissioner is warning auto insurers about the overuse of photo estimates when making settlement offers. Vermont Insurance Commissioner Michael Pieciak issued a bulletin on Thursday to “clarify the division’s position regarding the use of visual adjusting.” “While …
Oregon state regulators say insurance carriers are too often using photo estimates as a means of making low-ball settlement offers to policyholders without a thorough investigation. Insurance Commissioner Andrew Stolfi on Oct. 21 released a proposed draft of a bulletin …
CHICAGO — The digital transformation of the insurance industry isn’t just for insurtech startups any more. At Allstate, 60 percent of claims are now filed with a cell phone application that allows policyholders to take photos of the damage, Chief …