personal lines insurers News

Commercial-Focused Claims Software: A Must for Customer Satisfaction, Process Efficiency and Cost Reduction

“Square pegs into round holes: something that will not succeed as attempted, except possibly with much force and effort.” Wiktionary This Wiktionary definition is a remarkably accurate description of the use of personal insurance-designed claims software by commercial insurers over …

Personal Lines Insurers Better at Small Business Customer Satisfaction

Insurers that predominantly write personal lines of insurance do a better job in satisfying their small-business customers than insurers focused more on commercial lines, according to the newly released J.D. Power 2014 U.S. Small Business Commercial Insurance Study. The study, …