Property insurers are falling short in some key areas of the claims process even as they earn high marks for overall customer satisfaction, according to the J.D. Power 2019 U.S. Property Claims Satisfaction Study. J.D. Power said that insurers continue …
Gen Y customer satisfaction with the auto insurance process, while still the lowest among all generations, is improving and carrying the rest of the industry with it, according to the J.D. Power 2016 U.S. Auto Claims Satisfaction Study, released today. …
Insurers that lead in digital shopping channels also lead in premium growth, according to the newly released J.D. Power 2016 U.S. Insurance Shopping Study. Now in its 10th year, the study measures auto insurance shopping, purchase behavior and purchase experience …
Gen Y customers—or Millennials—who comprise the largest group of homebuyers and renters in the United States, are more critical of their homeowners and renters insurance experiences than any other generational group, according to the J.D. Power 2014 U.S. Household Insurance …
Insurers that predominantly write personal lines of insurance do a better job in satisfying their small-business customers than insurers focused more on commercial lines, according to the newly released J.D. Power 2014 U.S. Small Business Commercial Insurance Study. The study, …
When selecting an insurance company, price continues to be an important driver for all shoppers; however, younger generations—Gen X (35 percent) and Gen Y (35 percent)—are less likely to select the lowest-priced brand than are Boomers (47 percent), according to …
Satisfaction with the auto claims experience declines in early 2013, as claimants indicate paying more to have their vehicle repaired, according to the J.D. Power and Associates 2013 Auto Claims Satisfaction Study—Wave 2. KEY FINDINGS Overall satisfaction with the auto …