injury claims News

Viewpoint: Using Empathy to Drive Better Injury Claim Results

Along with driving process efficiencies, combating fraud, and working to achieve consistently better outcomes, insurance company claims executives are now focusing more attention on enhancing customer satisfaction as a key element to improve the performance of their injury claim portfolios. …

State Lawmakers Embrace Electric Scooters Even as Statistics Track Increasing Injuries

Kentucky state Rep. Ken Upchurch says he doubts he will ever see an electric scooter in his rural district on the state’s southern border, but he was happy to help when a lobbyist for Bird Rides Inc. asked him to …

North Carolina Family Arrested for Allegedly Staging Accidents for Insurance Money

North Carolina Insurance Commissioner Wayne Goodwin announced the arrest of five people accused of engaging in an insurance fraud scheme involving staged auto accidents. Jaime Farrah Boxley, Christa Sharif Smith, Deanna Liles Smith and Lashaunnette Mary Smith was charged with …

Ad Campaign Seeks Limits on Civil Lawsuits in Louisiana

A coalition of business groups is using an advertising campaign to try to persuade Louisiana’s legislature to limit lawsuits including over asbestos injury claims. Two organizations representing a list of business lobbying groups and others are putting $70,000 into 30-second …