documentation News

Lawmakers: Insurance Disputes Slow Louisiana Storm Recovery

BATON ROUGE, La. — Southwest Louisiana lawmakers Wednesday criticized the insurance industry’s handling of claims from Hurricanes Laura and Delta, describing slow responses, low-balled damage estimates and drones used to assess destruction instead of people. “We’re almost four months ago …

Report: Improper Documentation a Frequent Reason for Claims Handling Citations

Claims errors continue to be the most frequent reason that property and casualty insurers are cited by regulators when responding to market conduct complaints or during routine examinations, according to a new report by Wolters Kluwer Compliance Solutions. Kathy Donovan, …

Insurers With Market Conduct Troubles Can Usually Blame Their Claims Shop

Mistakes by claims professionals were the most common reason for enforcement actions taken against U.S. property and casualty insurers in 2018, taking the No. 1 and No. 2 spot on a top ten list issued by the Wolters Kluwer consulting …