documentation News

Report: Improper Documentation a Frequent Reason for Claims Handling Citations

Claims errors continue to be the most frequent reason that property and casualty insurers are cited by regulators when responding to market conduct complaints or during routine examinations, according to a new report by Wolters Kluwer Compliance Solutions. Kathy Donovan, …

Insurers With Market Conduct Troubles Can Usually Blame Their Claims Shop

Mistakes by claims professionals were the most common reason for enforcement actions taken against U.S. property and casualty insurers in 2018, taking the No. 1 and No. 2 spot on a top ten list issued by the Wolters Kluwer consulting …