digital channels News

J.D. Power: Insurers Lagging on Offering Claimants Digital Options

The insurance industry is lagging behind other sectors in offering customers digital options to communicate with claims administrators, according to a report by J.D. Power. The consumer analytics firm said only 40% of claimants interacted with an estimator using digital …

Lumivo Report Highlights Best Practices for Digital Claims

United States consumers are generally more satisfied with insurers’ digital claims channels than their counterparts in the United Kingdom, Australia, New Zealand and Hong Kong, but more work can be done to enhance the claims experience, according to a new …