claims automation News

Future of Claims: Customers Still Want Humans In Process—But Not Too Many

While insurance carriers are warming to the idea of automating the claims process—and even possibly touchless claims handling—auto insurance policyholders are still wary of do-it-yourself approaches that don’t give them access to empathetic humans. Those customers who have filed claims …

The Power of Technology Integration: 6 Ways to Use Technology to Improve Claim Outcomes

Though the Property & Casualty (P&C) industry has made definitive inroads into technology adoption, there remain vast opportunities for the sector to reap the benefits of technology to achieve better, faster results. Insurers and claim organizations at large still have …