Accenture survey News

Customer Loyalty Reliant on More Than Just Claims Satisfaction: Survey

Though 86 percent of insurance customers who submitted a claim in the past two years are satisfied with the way it was handled, 41 percent of those who have submitted a claim are still likely or very likely to switch …

Claims Execs See Need to Modernize Claims Systems: Survey

A large majority (85 percent) of claims executives at property/casualty insurance companies see their claims systems as lacking the flexibility and modernity needed to address consumers’ evolving needs, according to an Accenture survey of U.S. claims executives. “Today’s digital-savvy, mobile-enabled …