Overview
Disaster remediation companies play a significant role in customer retention and referrals. Jamie Greco of ServiceMaster Restore explains how decades of restoration experience, technology and outstanding customer service help create great customer experiences every time. ServiceMaster Restore is a national partner with the scalability to handle virtually every crisis event, large or small.
Listeners will learn…
• Restoration companies have a powerful impact on customer satisfaction and retention.
• Customer service should be part of the culture of the restoration company you use.
• Restoration companies should be scalable; large enough for widespread events but able to help individual homeowners, as well.
• Communication with all parties is crucial to a successful restoration project.
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