Florida Homeowners Insurer Creates Helpline for Matthew Victims

November 3, 2016

Security First Insurance, headquartered in Ormond Beach, has created an “Aftermatthew Helpline.” It’s available for anyone to use, regardless of the insurance company with whom they have a policy. Since its inception last week, 546 callers have talked to team members to sort out questions and receive guidance. The Aftermatthew Helpline number is 800.277.5884 and is staffed Monday through Friday from 8:00 a.m. – 8:00 p.m.

The insurer has received more than 10,000 claims as a result of Hurricane Matthew, more than any other homeowner’s insurance company in Florida.

The company has also posted helpful information at http://www.securityfirstflorida.com/landing/after-the-storm.

The company’s catastrophe response team and adjusters are continuing to contact its customers and assess damage. As of last week, the insurer has had an adjuster visit 91 percent of the 10,000 homes that reported a claim.

Security First team members have placed over 2,500 calls to customers with claims to confirm that an adjuster had contacted them and to answer questions about the claims process.

In addition to the Aftermatthew helpline, Security First Insurance offers several ways for policyholders to easily submit claims:

  • SecurityFirstFlorida.com: online customer portal
  • Security First Mobile: free app for Android and iPhone devices providing timely mobile claims submission and links to helpful resources

Policyholders with a flood policy through Security First Insurance’s partnership with Wright Flood can report a claim at 800-725-9472.

Source: Security First Insurance

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