Louisville, Ky.-based Kentucky Farm Bureau Mutual Insurance Co. deployed Guidewire ClaimCenter as its next generation claims management system. ClaimCenter replaces KFB’s legacy claims system.
KFB said it deployed ClaimCenter to improve its levels of customer service to insureds, claimants and agents and to automate its claims processes while reducing cycle time for claims processing. Approximately 1,000 users (300 of which are claim personnel) are now in production with ClaimCenter, serving the needs of KFB’s over 470,000 member families.
ClaimCenter’s technology allows KFB to have real-time views into its claims handling processes and adjuster workloads and has improved communication between its Claims and Underwriting teams.
Guidewire ClaimCenter is an end-to-end claims system for property/casualty insurance.
Source: Kentucky Farm Bureau Mutual Insurance Co.
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