St. Paul Travelers Readies Catastrophe Response Team in Florida for Wilma

October 21, 2005

St. Paul Travelers and its member company First Floridian have mobilized their Catastrophe Response Team to assist policyholders that may be affected by Hurricane Wilma.

The company has deployed team members to Tampa and Orlando in order to move quickly into impacted areas. In addition, St. Paul Travelers has dispatched two Mobile Claim Headquarters, custom-built RVs designed as mobile insurance claim offices that can provide claims services immediately following a disaster.

Ray Stone, vice president, Catastrophe Management for St. Paul Travelers, said the claims personnel and vehicles will move out to assist policyholders in affected areas once the brunt of the storm has passed. The mobile claim vans are equipped to issue checks to policyholders on the spot, and the adjusters use wireless technology so they can operate their laptops anywhere, which speeds the claims handling process.

St. Paul Travelers also has additional claims professionals around the nation on call and ready to join this response effort.

“As we continue responding to claims from Katrina and Rita, we’re deploying additional resources to respond immediately to the impact of Hurricane Wilma,” said Stone. “With more than 100 adjusters on call and extended service planned for our Customer Care Centers, we’re ready to assist our policyholders when they need us the most.”

St. Paul Travelers and First Floridian claims professionals are available to take customer claims 24 hours a day, 7 days a week. Customers are encouraged to report their loss directly by calling these numbers:

* 1-800-CLAIM-33 for policyholders with First Floridian homeowners or auto claims
* 1-800-356-6663 for policyholders with Travelers flood claims
* 1-800-238-6225 for policyholders with St. Paul Travelers or Travelers business claims
* 1-800-STPAUL1 for policyholders with St. Paul business claims.

Independent agents can get updated hurricane response information on St. Paul Travelers’ Agent HQ Web site at and

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