In the first half of 2003, Insurance Commissioner John Oxendine’s Consumer Services Division claims to have helped more than 10,000 Georgia consumers settle disputes with their insurance companies, returning more than $12 million in insurance claims to these consumers—money they might not have received without his help.
In addition to phone calls and letters, the Consumer Services Division can also take questions or complaints by email, Oxendine said. In the first six months of this year, 5,339 consumers have made their initial contact via the internet.
Oxendine also sends field representatives to every county outside the immediate metropolitan Atlanta area on scheduled bases. Consumers can meet with an investigator for face-to-face advice on any type of insurance problem.
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