Texas Insurance Agency Reviewing Rejected Emails

July 26, 2012

Texas insurance regulators will review why hundreds of identical consumer email complaints were rejected by agency computers.

The Texas Department of Insurance is investigating and says the large volume of emails may have triggered security measures.

The advocacy group Texas Watch on July 13 organized a mass email campaign to Insurance Commissioner Eleanor Kitzman, offering a form letter for use by consumers. The Austin American-Statesman reported Tuesday that the groups raised questions about homeowner rates and other coverage issues.

Alex Winslow with Texas Watch says more than 300 emails went through, then at least 900 others were rejected.

Winslow wants to know if the emails, sent from a third-party online platform, were blocked. The messages will now be delivered by hand.

To read the content of the email, read Insurance Journal’s article: Rejected Emails Cause Headaches for Texas Insurance Regulators

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