I am not surprised at the arrogant stance that Allstate and it’s employees, including it’s legal department is taking regarding ALE settlements.
When the company needed premiums and market share from its customers they called themselves the “GOOD HANDS”. Now when its time to show good faith, they respond with remarks like “suck it up” and “insureds are morons”. Then they top it off with remarks like “call your claims advocate”. Allstate Claims Advocate reminds me of the fox watching the henhouse.
The majority of those folks in Southeast Texas affected by Hurricane Rita are honest hardworking people and they deserve better and indeed I’m sure that when they bought insurance from your company, they certainly expected better, from the good hands people.
I understand that it is just a business decision not to offer coverage, but when ambiguities in a policy affect claimants of this magnitude the company needs do what is right.
Texans like me who have heard the expression “Remember the Alamo”, know that it means we remember what effects Texas and Texans for a long, long time!
Okay, so I DON’T live in the storm ravaged areas but I am currently housing evacuees (READ IN-LAWS…..) – can I file for mental anguish, loss of consortium, extra expense for having to house, feed, and bathe my in-laws…not to mention having to put up with their “lap-dog?”
The same reason they spend money on commercials to get new customers? Only this time it’s to KEEP customers. It’s a trade off cost, I thought an insurance professional would understand that. But I didn’t say use commercials. That’d be stupid to advertise like that. How about a more detailed press release than just “no, no coverage”?
tsntlyer, I’m not positive but have heard that the govt will assit those that housed evacuees, even in-laws. If not, I’m afraid you will have to wait to get them back when its your turn to visit them.
Because most every single company in Texas uses a different policy now. So, some cover it and some don’t. Just more ways to confuse the consumer and more reason to have a uniform policy form in Texas.
When you say stuff like you said, it makes Allstate look bad, which is why Allstate has a bad reputation in the market. Allstate goes about voicing their opinions on issue in a bad tone, and their agents (I am one, so I can say whatever I want), don’t understand how to explain an issue in a way that puts the company in a good image, either.
I spoke with FEMA yesterday and they do not pay for any expenses when there was no property damage-regardless of the ability to access the home or the conditions of the home (like no electricity). We have 2 sets of evacuees from Rita in our family: one’s expenses are not covered (Allstate) and the other’s are covered (Farmer’s).
I am always amazed reading these post about who is to blame for the misinformed and surprised policy holders that never bothered to understand, ask questions or read a policy when they live in an area that FREQUENTLY looks to the policy for coverage for one thing or another.
Unless reading is not a skill they have, there is no excuse for this constant hand out for nothing mentality because I didnt bother to help myself. People (and their lawyers) that think this way are truly hopeless…
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I am not surprised at the arrogant stance that Allstate and it’s employees, including it’s legal department is taking regarding ALE settlements.
When the company needed premiums and market share from its customers they called themselves the “GOOD HANDS”. Now when its time to show good faith, they respond with remarks like “suck it up” and “insureds are morons”. Then they top it off with remarks like “call your claims advocate”. Allstate Claims Advocate reminds me of the fox watching the henhouse.
The majority of those folks in Southeast Texas affected by Hurricane Rita are honest hardworking people and they deserve better and indeed I’m sure that when they bought insurance from your company, they certainly expected better, from the good hands people.
I understand that it is just a business decision not to offer coverage, but when ambiguities in a policy affect claimants of this magnitude the company needs do what is right.
Texans like me who have heard the expression “Remember the Alamo”, know that it means we remember what effects Texas and Texans for a long, long time!
I heard someone once said ‘watch out or those good hands may be around your neck.’
Okay, so I DON’T live in the storm ravaged areas but I am currently housing evacuees (READ IN-LAWS…..) – can I file for mental anguish, loss of consortium, extra expense for having to house, feed, and bathe my in-laws…not to mention having to put up with their “lap-dog?”
The same reason they spend money on commercials to get new customers? Only this time it’s to KEEP customers. It’s a trade off cost, I thought an insurance professional would understand that. But I didn’t say use commercials. That’d be stupid to advertise like that. How about a more detailed press release than just “no, no coverage”?
tsntlyer, I’m not positive but have heard that the govt will assit those that housed evacuees, even in-laws. If not, I’m afraid you will have to wait to get them back when its your turn to visit them.
Because most every single company in Texas uses a different policy now. So, some cover it and some don’t. Just more ways to confuse the consumer and more reason to have a uniform policy form in Texas.
When you say stuff like you said, it makes Allstate look bad, which is why Allstate has a bad reputation in the market. Allstate goes about voicing their opinions on issue in a bad tone, and their agents (I am one, so I can say whatever I want), don’t understand how to explain an issue in a way that puts the company in a good image, either.
Last post was for Susan.
I spoke with FEMA yesterday and they do not pay for any expenses when there was no property damage-regardless of the ability to access the home or the conditions of the home (like no electricity). We have 2 sets of evacuees from Rita in our family: one’s expenses are not covered (Allstate) and the other’s are covered (Farmer’s).
I am always amazed reading these post about who is to blame for the misinformed and surprised policy holders that never bothered to understand, ask questions or read a policy when they live in an area that FREQUENTLY looks to the policy for coverage for one thing or another.
Unless reading is not a skill they have, there is no excuse for this constant hand out for nothing mentality because I didnt bother to help myself. People (and their lawyers) that think this way are truly hopeless…