Progressive Offers Tulsa Residents Tips on Hail Damage Recovery Following Storm

April 6, 2005

Tuesday night’s hail storm in central and south Tulsa, Oklahoma reportedly caused widespread damage to cars and rooftops. For residents who have damage to their car, paintless dent removal might be the answer to restoring the vehicle to its pre-accident condition.

“We know how important it is to get you and your vehicle back on the road quickly – that’s what our 24/7, in-person claims service is all about. Understanding your repair options can help save time and money,” said Scott Snapp, catastrophe response director, The Progressive Group of Insurance Companies.

If a vehicle is damaged in a hailstorm, Progressive recommends that residents take the following steps:

1. Call one’s insurance company immediately to report the damage.

2. Discuss the repair with one’s insurance company and a body shop. Hail damage to sheet metal may need to be hammered and painted. However, trained technicians may recommend paintless dent removal (PDR), which involves using specially-molded metal tools on the underside of a damaged part that won’t disturb the factory finish. This method is often utilized by manufacturers and dealers to repair new vehicles and will not invalidate paint warranties.

PDR cannot be performed if the dents are too large or if there are too many dents or if the paint finish is damaged. Prior body damage that required plastic fillers or bonding may also make PDR difficult. One’s insurance company will be able to determine the severity of the damage and consult with the car owner and the body shop on which repair method makes the most sense for the vehicle.

3. Find a reputable facility. Save time and money by asking the insurance company if it has a preferred PDR provider. If one chooses a repair shop on their own, contact the Better Business Bureau or get referrals from friends. Ask the shop how PDR works and how they access hard to reach places to make the repair. The preferred method is to pull the dents from the outside rather than drilling holes to access the dent from beneath the panel.

4. Find out how long the repair will take. Paintless dent repair is an efficient and effective technique for repairing damage to the vehicle, and may be completed within a day. However, in Tulsa, lots of cars were reportedly damaged, so the work may take a little longer due to the volume of vehicles that need to be repaired.

5. Make sure the vehicle is repaired to satisfaction. Before accepting the vehicle, look at the surface in fluorescent lighting and from several angles so that one can see all the details. Check for any remaining dents before taking the vehicle home.

6. Ask if the shop guarantees its work. If one notices a flaw in the vehicle’s repair, they should be able to have it fixed at no additional charge. Know how the body shop will handle any problems one might have with the vehicle after the repair. Get guarantee and contact information in writing. Ask the insurance company if they also guarantee the work for their preferred body shops.

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