GEICO Warns La. Public About Fraudulent Glass Repair Companies Doing Business

October 15, 2004

If one’s car windshield has any small glass chips or cracks, they should reportedly be careful about where they take it to be fixed.

GEICO’s Regional Vice President Dave Pushman is alerting policyholders and consumers in Louisiana about fraudulent glass repair shops – frequently set up in malls, county fairs, local car wash operations – that are reportedly taking advantage of people.

Fraudulent glass companies often operate by doing improper repairs,
causing cracks or chips to ultimately spread. This may necessitate the replacement of entire windshields and windows if repairs aren’t done correctly.

GEICO considers these practices a form of fraud as policyholders turn in claims for inflated glass repairs by companies who knowingly make improper glass repairs. GEICO is working with local police units to identify fraudulent glass repairers.

“We’re particularly concerned about the potential safety hazard for our
policyholders and for consumers,” said Steve Rutzebeck, GEICO’s director of claims security, Special Investigative Unit.

“We know that many of these fraudulent companies do not take the time to install the replacement glass properly. That’s why we take fraudulent auto glass repair seriously and why we vigorously investigate questionable glass claims.”

GEICO’s policy is to repair small glass chips and cracks at no cost to
policyholders with comprehensive coverage. In most cases GEICO will provide a free, safe, quality repair at the policyholder’s home or workplace.

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