General Motors’ new CEO is starting an internal review of the company’s practices after an embarrassing recall of 1.6 million older small cars.
CEO Mary Barra says in an e-mail to employees that the review will hold the company accountable and improve processes so the problem doesn’t happen again.
Last week GM doubled the number of cars included in a global recall of small cars for faulty ignition switches that have been linked to 13 deaths. The company issued a rare apology for the slow response and admitted it knew of the problem a decade ago.
Barra says she’s also leading a group of executives who will handle the response and monitor progress on the recall. She says GM’s reputation will be determined by how the company handles the problem.
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