Crawford Deploys New Technology for Insureds and Claimants

February 25, 2014

Crawford & Company announced new products that will allow clients and brokers to use the new Affinity Portal to submit claims, look up their status, and communicate with Crawford adjusters online using a computer or any major smart phone and tablet device.

In addition, the claimant self-service technology called MyClaimsAgent allows claimants to submit supporting claim documentation online or using mobile devices. The technology is customizable to specific needs and allows custom branding by insurers.

Once the claim is submitted, Crawford team members are then able to quickly review and act on assigned claims. MyClaimsAgent comes with multilingual capability and allows custom branding by insurers. The site technology complies with the Payment Card Industry (PCI) data standard for organizations that handle cardholder information for debit, credit, prepaid, e-purse, ATM, and point-of-sale cards.

Affinity Portal—which is being deployed globally—makes it easy for brokers and insurers to securely submit a claim via the Internet and mobile devices. It also allows fully automated system-to-system claims intake, reducing manual data entry. The technology functions include claimant eligibility check and configurable validation mechanisms. Affinity Portal’s flexibility allows customization of claims on the front- or back-end, based on clients’ needs, enabling all parties involved in the claim to collaborate on each step in the claims intake and submission process.

Both Affinity Portal and MyClaimsAgent are available online and on mobile devices. To access Affinity Portal from iPhone®, Android® and BlackBerry® smartphones or tablets, users will download a Crawford Mobile Application from the app store of the related device: Google Play for Android, iTunes App Store for iPhone/iPad, and App World for BlackBerry.

MyClaimsAgent and Affinity Portal are integrated with Crawford’s claims management system, which is used as the back-end system for recording claim details and dockets.

Source: Crawford & Company

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