In 2013, Progressive Insurance will open nine new service centers across the country, taking the total count to 63.
Progressive will open locations all over the country in 2013:
- Silver Spring, Md.
- Malvern, Pa.
- South Plainfield, N.J.
- Pasadena, Calif.
- La Vista, Neb.
- Westwood, Mass.
- Dayton, Ohio
- Sacramento, Calif.
- Baton Rouge, La.
“Nine out of 10 customers who’ve used a service center to manage their repairs would recommend Progressive to a friend or family member,” said Tricia Griffith, claims group president at Progressive. “Opening these additional facilities enables more customers across the country to take advantage of our best customer repair process.”
Progressive employees at the service centers coordinate the entire repair process from start to finish. Customers simply drop off their vehicle at the facility, which has the option to get a rental car onsite. Progressive guarantees all repairs for as long as a customer owns or leases their vehicle, even if they move to another state.
“This service is especially important for our commercial auto small business customers who rely on vehicles to keep their business going,” continued Griffith. “If a contractor or landscaper can’t get to their client’s site, it hurts business. Getting our customers back on the road is important to us, and our service centers provide a unique and convenient way of processing claims and repairs.”
Service centers are about more than managing the claims repair process from end-to-end. Progressive Service Centers are also used for community events such as car seat safety checks, blood drives and Recycled Rides, a National Auto Body Council program where Progressive works with local body shops to donate refurbished cars to families who need them.
Source: Progressive Insurance
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