Allstate announced a new Claim Satisfaction Guarantee, promising customers satisfaction with their auto claim service or receive a credit to their auto policy.
Under the feature, eligible customers who are dissatisfied in any way with the service on a paid auto claim can receive a credit to their premium if they express their dissatisfaction in writing within 180 days of the incident that triggered the claim.
The guarantee was tested last year in Indiana, Ohio, Michigan, and Georgia, where it was added, at no additional cost, to standard auto policies.
As of this announcement, the feature will now be available in 31 states, with additional states planned in 2012.
Source: Allstate
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