PMA Cos. has launched PMA Claim Center as its new claims technology platform. The platform fully integrates with all of PMA’s services and is a major systems enhancement. The announcement came at the RIMS 2010 Annual Conference & Exhibition in Boston.
PMA Claim Center’s roll out to PMA Offices began in the first quarter of 2010, following a successful pilot and extensive testing and solution customization of Guidewire ClaimCenter to ensure alignment with PMA’s best practices for claims management. PMA Claim Center utilizes advanced claims management technology for end-to-end claims processing.
PMA Claim Center contains data fields which capture and store claims information in consistent places. This platform provides a central point of control for all PMA claims actions, assisting the claims professional in coordinating activities and tracking and managing claims, and provides enhanced claim information and visibility of that information to clients.
“When claim information is more consistently captured and presented in data fields, claims professionals have easier access to critical information, allowing them to make more timely and better informed decisions,” said Kurt Schuhl, Senior Vice President & Chief Claims Officer, PMA Companies. “By automating routine claims processing activities, our claim professionals can devote more time to developing and executing strategies that drive better outcomes – and allows our customers to obtain information faster and easier than ever before.”
With PMA Claim Center in place, users of PMA’s on-line Risk Management Information System, PMA CINCH, will have enhanced views of loss data and more powerful information searches, as well as from additional screens, including Case Management, Litigation and Reserve details.
Source: PMA Cos.
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