Travelers Offers Customizable Workers’ Comp Claim Product

February 24, 2009

Travelers National Accounts introduced its CustomComp product, a new alternative in workers compensation loss-cost management. Designed for larger-sized customers, CustomComp can be tailored to key areas in the organization’s claim administration process. The new product allows clients, their brokers and Travelers the ability to more actively participate in the design and delivery of a customized claim system aimed at optimizing results.

CustomComp complements Travelers existing TravComp product. By offering the same level of service and medical and return-to-work expertise, coupled with a more flexible menu of delivery options,

CustomComp is available for both bundled and standalone claim service programs. Built around CustomComp’s component-based model, options can include a Travelers component, an organization’s internalized process or an outsourced product for as many as eight elements. Components can be assembled to address a customer’s unique environment, capabilities and loss experience.

“All customers like having options, which is why we built CustomComp to include a variety of customization choices,” said Bill Malugen, president and CEO, Travelers National Accounts. “The component-based approach enables the design and delivery to evolve with an organization’s changing needs and capabilities.”

To best manage these sophisticated programs, Travelers is introducing regional service delivery with experienced adjusters dedicated to the product. Customers will also benefit from the same preferred provider networks and other managed care resources utilized in all Travelers workers compensation programs.

CustomComp will be marketed from National Accounts’ 17 local field offices.

Source: The Travelers Companies,

Was this article valuable?

Here are more articles you may enjoy.