Survey: Consumers Rank USAA Tops in Service

July 10, 2007

  • July 11, 2007 at 3:04 am
    acm says:
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    Easy answer…my father in law is my state farm agent and blood is thicker than water. If he wasn’t, I’d have all mu business w/USAA. Look at USAA’s mutual fund expense ratios…lowest in the industry. Profit is not a #1 motive, returning benefit to membership is.

  • July 11, 2007 at 3:06 am
    GB says:
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    I work for another insurance company and my wife won’t switch to it because she loves USAA so much.

  • July 11, 2007 at 3:35 am
    Former Military says:
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    I have been with USAA since I bought my first car insurance policy out of college. My Dad was Airforce and I went into the reserves.

    I think I am lucky to have access to such a great company. I also like having former Generals running the show.

    Other insurance agents don’t even try to sell me when they find out I have USAA. They just kind of nod their head and say it’s a great company…

  • July 11, 2007 at 5:03 am
    bluehorse says:
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    I’m reading comments about Wives working @ USAA; a non-profit co.; other services besides insurance; insurance agents do not wish to compete against it. Whew! What a company. Just a couple of years ago, I remember folks were getting laid off from USAA. They were looking for jobs all over the country. With such skills and culture, I’m sure they must’ve done real good finding and getting a job. Will USAA hire an old senior-citizen horse like me before I draw Social Security! Is it a modern thing king company like you folks suggest?

  • July 16, 2007 at 12:52 pm
    TobyTurner says:
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    I am a large lines commerical property agent, very successful, and a 40 year member of USAA.

    I am also a retired Navy Commander

    I find USAA to be an excellent carrier. There are other excellent carriers as well, but perhaps I detect the scent of sour grapes in some of the comments.

    FYI, USAA and several other Insurance companies were established because active duty military officers had a problem finding coverage years ago.

    Insurance commander

  • July 16, 2007 at 2:42 am
    bluehorse says:
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    Ok Commander, you’re a happy camper. USAA is probably very good to it’s eligible customers like you. It’s a closed company for membership and returns money to clients. I would say anything good to a survey if I also received money back from the company being surveyed. Wouldn’t you.

  • July 17, 2007 at 9:55 am
    Cut the Crap says:
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    I’m 35, have never been in the military, don’t walk/think to a specific “cadence” and I LOVE USAA. (My dad was in the Air Force-that’s how I got in.) I regularly get checks back from them that other carriers would simply keep in retained earnings or pay out in some other form. I have had a number of claims-both homeowners and auto-and have always found them competent and fair in their dealings. As the previous writer said, when I tell pers lines agents I’m with USAA they thank me for my time and move on. I’m sorry it’s not open to everyone but that doesn’t make it a bad company. And to answer bluehorse-NO-if an ins co sent me $50 a year (which is about what the dividend has been) and their price or service sucked…NO, I would not rate them highly. How stupid would that be? Good service is good service. Long live USAA.

  • July 17, 2007 at 3:11 am
    bev says:
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    Hey cut-the-c***. Put a saddle on the horse before you start riding it. Bluehorse did not say USAA is a bad company. People usually do not bite the hand that feeds them. You get $50 and most people would think that it may play a part on a survey. Maybe you’re an ethical sort of guy and no lobbyist could touch you for any amount of money. You are different.



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