USAA is not all it\’s cracked up to be. Their call center does not even know the difference or endorsements allowed on home policies. They do not offer many features others in the market do, especially on high value homes.
Plus, I was a USAA customer for 30 years. I had one claim the last year I was with them, on my home. I used all the vendors they recommended and USAA did not pay bills. I found this out 1 year later, after I was turned over to collection. Their excuse was I did not use their vendors. What a nightmare working with their claims department. I now have my insurance with a company that is not rated number 1
Trust me, USAA\’s prices and policies can be beat. You\’re right about the level of high worth customers, though. But they really don\’t councel their customers they way they should, they\’re just an order taker now. I live in San Antonio, where they\’re based, and a lot of my friends work for them. They haven\’t got a clue on what the market is doing, or what the complexities of home insurance is.
The ONLY reason USAA gets high marks is because it\’s only available to a certain segment of the market. This brings the image of exclusivity. \”They must be good if you have to be a certain somebody to get them\”.
But, I saved someone about $1,500 a year by switching their 4 cars, house, and young driver over to my agency. A personal friend just switched yesterday because they increased his rates too much after a wreck.
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USAA is not all it\’s cracked up to be. Their call center does not even know the difference or endorsements allowed on home policies. They do not offer many features others in the market do, especially on high value homes.
Plus, I was a USAA customer for 30 years. I had one claim the last year I was with them, on my home. I used all the vendors they recommended and USAA did not pay bills. I found this out 1 year later, after I was turned over to collection. Their excuse was I did not use their vendors. What a nightmare working with their claims department. I now have my insurance with a company that is not rated number 1
Jayne , who are you now insured with
Trust me, USAA\’s prices and policies can be beat. You\’re right about the level of high worth customers, though. But they really don\’t councel their customers they way they should, they\’re just an order taker now. I live in San Antonio, where they\’re based, and a lot of my friends work for them. They haven\’t got a clue on what the market is doing, or what the complexities of home insurance is.
The ONLY reason USAA gets high marks is because it\’s only available to a certain segment of the market. This brings the image of exclusivity. \”They must be good if you have to be a certain somebody to get them\”.
But, I saved someone about $1,500 a year by switching their 4 cars, house, and young driver over to my agency. A personal friend just switched yesterday because they increased his rates too much after a wreck.