Conseco Insurance Group announced a series of initiatives to provide special help to its policyholders in those areas of Alabama, Louisiana and Mississippi that have been proclaimed disaster areas by the Federal Emergency Management Agency (FEMA), and as requested by the state insurance departments:
* The company is providing a grace period until Jan. 1, 2006, for premium payments due from affected policyholders. The company will take no actions on premiums due, overdue, or cancellations until after that date, and policyholders may disregard any premium notices that may be automatically generated before that date.
* After Jan. 1, 2006, we will work with individual affected policyholders on a case-by-case basis to bring their premiums current in a method financially feasible for them.
* For the foreseeable future, the company will process – on an expedited basis, before all other pending business – any requests for loans, withdrawals, or cancellations from affected policyholders.
* At all times, the company will make every effort to modify its normal
administrative practices to accommodate affected policy owners.
* The company has established a special team to respond to service requests from the affected areas. If you have a Conseco insurance policy and you have questions or concerns about billing, claims or any other service issue, call the company toll-free Monday through Friday between the hours of 8 a.m.-6 p.m. EDT until Oct. 30, and between 7 a.m.-5 p.m. EST thereafter:
– Life insurance – call 1.800.525.7662
– Annuity – call 1.866.588.2255.
– Supplemental health insurance:
+ Conseco Health Insurance Company – call 1.800.541.2254
+ Conseco Insurance Company – call 1.800.541.2254
+ Conseco Senior Health Insurance Company – call 1.800.441.3978
+ Washington National Insurance Company – call 1.800.759.7007.
Individuals can also send an e-mail at the company’s special address: Katrinahelp@conseco.com .
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