METRYX Industry-Wide Auto Glass Service Provider Registry Up and Running

August 7, 2005

The new METRYX industry services registry, hosted by LYNX Services, is now live and available on the Web. Glass repair/replacement service providers are now able to update their company profiles on the registry via the LYNX Services Web site –

By visiting the registry, auto glass repair and replacement service providers can create, or update, their company’s profile including service area and other attributes such as capabilities and qualifications. Any auto glass service provider may post a profile on the registry, but for data security, a secure user ID and password to the LYNX Services Installer Resources portal is required. A user ID and password may be obtained by following the steps provided at the “How to log into METRYX” link found on the right hand side of the installer resources page at .

The METRYX registry is a service to the auto glass repair and replacement industry that will reportedly promote information about a service provider’s unique capabilities, capacity, and service offerings. It will provide customers with the opportunity to consider other verifiable attributes, in addition to competitive price, when choosing a qualified glass service provider.

To this end, the METRYX registry reportedly enables glass service providers to specify their company’s service area by ZIP code, and record their glass repair and/or replacement services, hours of operation, emergency or after-hours contact information and service capacity. Professional credentials, such as AGRSS registration, and qualifications of service technicians, such as replacement and/or repair training, windshield adhesive system training, and state licensing, if applicable, can also be recorded.

In support of the integrity of METRYX data, and in service to the industry, associations such as the NGA and NWRA, AGRSS, as well as others that provide verifiable professional training, will be cooperating to help validate credentials that are recorded on the registry.

LYNX Services plans to begin using the METRYX industry services registry profiles in the administration of glass claims for its insurance clients in October.

To reduce the companies’ time in updating their general profile information, LYNX Services pre-populated the METRYX registry with previously reported company information. LYNX Services glass program participants that wish to enhance their company’s participation in the LYNX Services glass program and self-manage their company’s service area and credentials, will simply update their profile on the registry and accept the updated LYNX Services glass program participant agreement.

Over the past two months, a pilot phase for the user interface was conducted among a number of cooperating companies to make the process as simple and efficient as possible.

How to access and update your profile in the METRYX industry services registry:

* Prepare the following information in advance so you can update your profile accurately and efficiently:
* Official company name and primary contact, tax identification number, general commercial liability insurance coverage, etc.
* A map of your company’s current service area.
* Technician names, only the last four digits of each technician’s Social Security number, each driver’s license information and the training each technician has completed.
* Mobile service vehicle plate numbers and VINs.
* Go to
* If you already have a user ID and password to the LYNX Services Installer Resources portal, log in at the top left hand corner of the web site. OR …
* If you do not have an existing user ID and password to LYNX Services Installer Resources portal; click on “Installer Resources” then

Click on “How to Log into METRYX Industry Services Registry” and follow the steps provided,

Click on the blue METRYX button on the left hand side of the page once you have successfully logged in to the “Installer Resources” portal. You may also click on the links for the “METRYX Industry Services Registry User Guide” or the “METRYX Quick Guide” to assist you in the application. These are found on the right hand side of the web page.

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