LYNX Services Creates Industry-Wide Auto Glass Service Provider Registry

June 22, 2005

LYNX Services, a third-party administrator for automotive glass claims, announced its plans to create and host a national registry of the capabilities and capacity of automotive glass service providers.

This registry will be a Web-based self-service tool enabling all auto glass repair/replacement service providers to differentiate and manage their service offerings through the creation of a company profile that can be referenced by insurance and fleet companies seeking qualified glass service.

“In today’s marketplace, all customers expect a competitive price. What we’re seeing among customers is growing interest in not only competitive price, but the desire for more knowledge of the service provider’s qualifications and professional attributes,” said John Outcalt, president of LYNX Services. “In addition, we’re responsive to glass service providers that would like to promote their quality service attributes in a price competitive marketplace. By creating the registry, LYNX Services is responding to an unmet need for a mechanism that allows glass service providers to represent their verifiable capabilities to the insurance and fleet industries, and enables insurers to use this information to better serve their policyholders.”

The registry will enable glass service providers to specify their company’s service area (including mobile service area) by ZIP code, and also record their glass repair and/or replacement services, hours of operation, emergency or after-hours contact information and service capacity.

Another new feature of the registry allows the service provider to record professional credentials, such as industry certifications, windshield adhesive system training/certifications and state licensing, if any, of the company and its service technicians, providing additional opportunities for differentiation.

Any industry certification, qualification, training or other professional credentials to be included on the registry will require the commitment of the sponsoring organization for validation. Initial discussions have been held and were reportedly well received with the Auto Glass Replacement Safety Standards Council (AGRSS™) and National Glass Association (NGA).

Glass service providers will be able to create and maintain company profiles on the registry via the LYNX Services Web site beginning in mid-July. LYNX Services will use the profiles created in the industry services registry in the administration of glass claims for its insurance clients later this year.

For more information on LYNX Services, visit

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