Aon, Rightfield Solutions Partner to Drop Med-Mal Claims

May 2, 2005

Poor communication and mismanaged expectations between doctors and patients are reportedly chief among the forces behind the rapidly increasing number of medical malpractice lawsuits.

In an effort to help health care providers lower the incidence and severity of malpractice claims, Aon has partnered with Rightfield Solutions LLC, to offer Emmi, a patient education and communication system.

Emmi, which stands for “Expectation Management and Medical Information,” is a patented, unique patient education and risk management tool that combines clinical and legal best practices into a web-based, interactive tool for health care providers and their patients.

The goal is to enhance the process of “informed consent” that precedes the visit to the hospital – while at the same time raising the communication level between the doctor and patient.

Emmi uses audio, text and simulated graphics to demonstrate the procedure in a language and format patients can understand. It then documents the patient’s experience to provide definitive proof that they have been fully informed.

Introduced in 2003, Emmi has been provided to more than 36,000 patients with some 400 surgeons and a growing number of health care industry associations and malpractice insurance carriers using or endorsing the product.

Emmi programs currently cover a wide range of surgical and medical procedures including General surgery (such as hernia), bariatric surgery (gastric bypass), oral surgery, and plastic/cosmetic surgery as well as orthopedic, obstetrics/gynecology and LASIK procedures.

All Emmi programs are developed by board certified physicians within their respective fields.

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