Farmers Insurance Cautions Vehicle Owners on Windshield Replacement Scams

August 10, 2004

  • September 6, 2004 at 5:41 am
    tom foolery says:
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    I guess that would explain why I have gotten absolutely NO quotes from the numerous glass repair/replacement facilities I have contacted…. I didn’t give them my INSURANCE information. Now it all makes sense….

  • September 10, 2004 at 11:53 am
    Mark says:
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    Well, Mr. Foolery, how do you explain why one glass industry publication has had a page specifically quoting the results they obtained while calling for cash quotes around the country?

    You say you recieved no quotes because you didn’t give your insurance information?

    Politely, I say “HORSEFEATHERS”.

    And to Bill, I couldn’t have done a better job of replying to your post than Dan did. Excellent insight Dan.

    Bill, steering is illegal in 37 states, and if you short pay a claim, especially without notification to the insured, of how, and why you did so, you have committed bad faith by definition in statute and regulations in my state. And you sure do have a duty to defend, they wouldn’t be in litigation if the insurer had indemnified them. Please understand, I fully acknowledge the insurers right and duty to defend against fraud. I’d like to see it someday.

    Somehow, I’m betting you already know that the people who enforce those statutes and regulations, don’t, however.

    Finally, Bill, I’d like to see you answer the rest of my questions, sometime.

    Have a nice weekend, all.

  • September 11, 2004 at 7:58 am
    Mike says:
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    Mr. Foolery, I don’t know who you called, but I know that the shop I work for will be happy to give you a quote for a cash job. Some days, that’s most of my work. Now, I just one of the techs so I don’t pretend to understand all of this thread, but I do know what I have to do everyday. I’ve given quotes, dealt with the insurance companies, and done several thousand installations. The one thing I’m sure of is that my shop bills insurance companies according to that little piece of paper that gets faxed to us stating what I call the 3 basics: % off NAGS list, flat fee for labor (way too low), and a flat amount for urethane. I have a friend that used to work for a company that waives deductiables and he told me how they do it. They bill at full list price, install a brand of glass that is strickly aftermarket only, use the cheapest adhesives available, illegally reuse state inspection stickers, and so on. There are plenty of shops that are using glass from quality manufactures, top grade adhesives, proper installation techniques, and abiding by that silly little piece of paper on the fax. Maybe the insurance companies need to work with the glass industry, take the time to see what we really go through. Learn the basic steps of installing a windshield, and what the consiquences are of doing the type of installation that my friends former shop is doing. Vehicles are becoming more and more complex, and as a tech, I have to deal with this. I have different types of urathane depending on the vehicle, heating systems, anntenns for everything, heads up displays, rain senors, and air bags all over the place. Boy, did I get off the subject, sorry. Well, gotta git, brains starting to smolder.

  • September 11, 2004 at 8:04 am
    John says:
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    I absolutely see nothing wrong with this type of marketing. In my opinon, it’s the insurance industry that created this problem and now they are crying about it. What do they expect the small independent operator to do?? You have to capture the FNOL or they will. And you all know what that MEANS!!

  • September 11, 2004 at 8:45 am
    Hon. Kevin A. Tarpley, I says:
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    You know, it really burns me up that there are shops that beleive that the insurance company and their TPA’s have the authority to set your cost for doing business.

    A number of the TPA’s compete with you and have volume on their side and have artificially created a false economic environment for the cost of windshield repair and replacements.

    The insurance companies have sold this to the public and elected officials as a means of justifying the claims that this their way of saving the consumers money. Then, they add this issue of fraud on top of it for good, bad, and/or for good measure.

    The fact is, we have communicated to the various insurance companies that we do business with that we will not accept their discounts and there are those who fight and then there are those who respect our independent right to charge what we will feel is the appropriate cost for our services.

    Those who do not pay are charged a 2% “Late Fee” which will collect once we are forced to resolve the matter in court. If you are late on paying your car insurance. Do you or do you not get hit with a fee? Who do these people think they are dealing with? I know, but do you who work hard everyday like myself really understandd the message these folks are indirectly telling you?

    They must first try to get a better price for our services. In my world 50/50 is very fair. However, we go one step better and it is 57%. The save money, we can make a living and pay our bills. Wake UP!.

    There is so much I can say… By the way, I agree, any good shop would give a potential customer a quote on a glass job.

  • February 2, 2005 at 4:33 am
    Streeky Dee says:
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    http://sacramento.bizjournals.com/sacramento/stories/2005/01/24/daily20.html?jst=b_ln_hl

    11:19 AM PST Wednesday
    Former employees sentenced for defrauding insurer

    Two former Farmers Insurance Group employees were sentenced to prison Tuesday for their role in a fraud scheme in which the insurer paid out nearly $188,000 in bogus claims.

    Aaron Ward, 26, of Folsom, was sentenced to five months in prison and five months of home detention. Lisa Reynolds, 29, of Sacramento, was sentenced to two months imprisonment and six months of home detention. The two defendants also were ordered to pay restitution of $117,092.

    According to federal prosecutors, the fraud scheme involved submitting previously processed insurance claims to Farmers and reprocessing these claims using different payee names and addresses. Checks were mailed to various post office boxes in the Sacramento area controlled by the defendants.

    Through these bogus claims, the defendants caused Farmers to issue more than 40 checks with an aggregate value of $187,928.

    A third partner in the scheme, Ian Reynolds, 27 – the former husband of Lisa Reynolds – is scheduled to be sentenced next month.

    © 2005 American City Business Journals Inc.

  • February 2, 2005 at 4:33 am
    Streeky Dee says:
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    http://sacramento.bizjournals.com/sacramento/stories/2005/01/24/daily20.html?jst=b_ln_hl

    11:19 AM PST Wednesday
    Former employees sentenced for defrauding insurer

    Two former Farmers Insurance Group employees were sentenced to prison Tuesday for their role in a fraud scheme in which the insurer paid out nearly $188,000 in bogus claims.

    Aaron Ward, 26, of Folsom, was sentenced to five months in prison and five months of home detention. Lisa Reynolds, 29, of Sacramento, was sentenced to two months imprisonment and six months of home detention. The two defendants also were ordered to pay restitution of $117,092.

    According to federal prosecutors, the fraud scheme involved submitting previously processed insurance claims to Farmers and reprocessing these claims using different payee names and addresses. Checks were mailed to various post office boxes in the Sacramento area controlled by the defendants.

    Through these bogus claims, the defendants caused Farmers to issue more than 40 checks with an aggregate value of $187,928.

    A third partner in the scheme, Ian Reynolds, 27 – the former husband of Lisa Reynolds – is scheduled to be sentenced next month.

    © 2005 American City Business Journals Inc.

  • March 23, 2005 at 9:33 am
    Rob says:
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    There is no profit in windshields anymore. The nags list has gone from $1,200 on a shield (5 years ago) to $150 WTF is that, and to say glass companies harvest is bull ****. Most customers don’t even know they have glass coverage. Farmers are the worst at stirring customers to there so called shops that use cheap materials. So they can get there yearly bonus.

  • June 26, 2005 at 8:02 am
    Dan says:
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    I guess that once spammers got a look at Rob’s spelling and grammar, all bets are off and they assume we will buy lingere and dope off the internet. Meanwhile, back on the subject, we have managed the transition to NAGS (what a joke) revaluation. Our bottom line has not been affected enough to consider a problem. In more cases than not, the invoice amount is as much if not more than before.

  • July 30, 2005 at 10:52 am
    lawns says:
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    http://trading.stock-a.com/s2iu0ai2/ gobsmashingscratchy



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