Belron U.S., a multi-faceted automotive glass and claims management service organization based in Columbus, Ohio, tapped a 20-year Safelite AutoGlass veteran to head a new national training team for their national vehicle glass repair and replacement company. The team will focus on recruiting and training 750 new technicians, implementing new technology and tools from Belron’s worldwide operations and escalating a “customer delight” initiative.
Scott Gardner, based in Phoenix, was named director of technical and operations training Belron U.S. and will lead a national technical and training team. Gardner, who joined Safelite AutoGlass in 1987, served this past year as division integration manager, leading the merger of operations after Belron S.A.’s acquisition of Safelite Group.
Gardner said the training team would be a focal point to introduce new tools and procedures developed by parent company Belron S.A.
Since the Safelite acquisition earlier this year, the combined operation has grown from 6,500 employees to more than 7,000.
“We know there are many new associates coming to join us,” Gardner said. “Our training team will assure that all associates understand the Best of Belron practices and are committed to making every customer a delighted customer.”
Source: Belron U.S.
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