EMC Assists Cincinnati Insurance in Reducing Claim Administration Processing Time

EMC Corporation, a provider in information storage and management, announced that The Cincinnati Insurance Company, the nation’s 26th largest property and casualty insurer, has implemented a digital media system based on an EMC Documentum enterprise content management (ECM) platform and EMC Centera content addressed storage (CAS).

The digital media system is part of the company’s Claims Management System (CMS) that integrates several software applications. CMS provides claim representatives with centralized access to the wide range of information generated by claims, reportedly resulting in improved productivity and lower costs.

Prior to the latest phase in the virtual claims system, Cincinnati’s field claim representatives photographed damaged property with traditional cameras, developed the film locally and mailed the claims forms and photos to company headquarters for scanning and inputting into the claims system.

With the addition of a digital media interface to the virtual claims system, field representatives photograph damaged property with digital cameras and upload the digital photographs to their PCs. Using Captiva’s eScan and InputAccel software, digital images are sent via the Internet to headquarters, loaded into the EMC Documentum repository running with an EMC Centera content addressed storage system, and then automatically linked to the virtual claim file — all within 15 minutes.