Chicago-based CCC Information Services Inc. has introduced version 2.1 of CCC Autoverse(TM) Claim Management, a Web-based claims application enabling insurers, independent appraisers and collision repair facilities to exchange auto-physical damage claims information using established computer estimating systems that support the Collision Industry Electronic Commerce Association (CIECA) EMS standard for open technology. CCC Information Services is a supplier of information and technology solutions to the auto-claims and collision-repair industries.
Based on CCC’s open architecture, CCC Autoverse Claim Management 2.1 can integrate with multiple estimating systems, permitting the free-flow of communication between those who write damage estimates, and insurers, who process claims. The solution assists insurers and repair facilities in accelerating the claims handling process and returning vehicles back to their owners faster after an accident.
CCC Autoverse Claim Management allows insurers to link with repair facilities, staff appraisers and independent appraisers. Insurers interfacing through CCC Autoverse Claim Management 2.1 are able to make use of unique features that help expedite efficient and effective claim handling. The features include:
*End-to-End Communications – messaging abilities, assignment delivery to appraisal sources and data receipt of images, estimates, audit reports or scanned documents.
*Integrates QAAR Plus(TM) – audits estimates and supplements with rules that are customized by insurers, provides flexible scoring and automatically adds audit results to the claim folder.
*Claim Folder – a central repository that holds and electronically organizes the information related to a particular claim, including estimates, digital images, related reports and data summaries. In addition, users can insert and share diary notes.
*CCC Autoverse can work seamlessly with Pathways® – estimating tools that help insurers, repair facilities and independent appraisers manage aspects of their day-to-day automotive-claim activities – and complies with the CIECA EMS standard for open technology.
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