VFM Services, a provider of insurance claims fraud screening techniques to UK insurers, launched it’s product, Conversation Management, in Canada.
Its New ERA training program, accredited by the UK’s University of Portsmouth, delivers conversation management skills needed by investigators to identify and manage fraudulent claims over the telephone.
In addition, VFM offers the Accredited Counter Fraud Technician (ACFTech) qualification that has been designed specifically for desktop investigators. Training is offered on location at clients’ offices and some webinar training is available.
The conversation management technique, based on a combination of behavioral psychology and communication skills, quickly identifies spurious claims over the telephone. It enables insurers to progress genuine claims quickly and eliminate the need for expensive field investigation, thereby reducing claims cost and lifecycle whilst treating customers fairly.
Source: VFM Services
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