Kingsway Financial Services Inc. has announced the appointment of Glenn Penny as Vice President, Claims, a newly created position. He will “be responsible for the oversight of the claims functions, including building claims capabilities and common practices throughout the Kingsway Group,” said the bulletin.
Penny has 24 years of claims experience. Kingsway said: “He was previously a senior claims executive with the Canadian operations of the largest non-standard automobile insurance company in North America and was most recently Vice President, Claims of a major Canadian personal and other specialty lines insurer. Throughout his career, Glenn has demonstrated an ability to build high performance claims teams, including start up operations and the implementation of service standards and performance metrics for claims departments.
“One of Glenn’s responsibilities will be to introduce new and innovative claims services and cost containment initiatives to the group, particularly in the area of vendor and litigation management. He is experienced in developing and implementing claims systems and software tools. Together these elements will ensure that Kingsway leverages information and experience across the organization to improve its overall claims execution and performance.”
President and CEO Shaun Jackson commented: “We are excited to have someone of Glenn’s capabilities and experience join the Kingsway Group. This newly created role is part of our strategic plan to increase oversight and provide best practices to all of our insurance companies throughout the group. The dollar spend on claims settlement is the most significant cost for the Kingsway and Glenn’s experience and knowledge in this area will assist us in ensuring the best and most cost efficient utilization of our resources.”
Source: Kingsway Financial – www.kingsway-financial.com
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