Delta Lloyd Goes Live with FINEOS Management System

March 13, 2003

London-based FINEOS Corporation, an innovator of banking and insurance software, announced that Delta Lloyd NV, a member of the international insurance group AVIVA plc (formerly CGNU plc), has gone live with its P&C insurance claims management system, FINEOS Claims Manager.

Implemented over eight months, the FINEOS ( system fully automates and streamlines Delta Lloyd’s personal injury claims process.

The system provides Delta Lloyd with integrated, up-to-date claimant information, regardless of the channel through which claims intake is conducted. It automates all contact, workflow, and case management and the bulk of the many error-prone, manual tasks associated with its claims handling, as well as providing intelligent tracking of tasks to ensure that service levels are maintained.

Jan Jonker, Director of General Insurance Division, Delta Lloyd, noted, “The key benefits for Delta Lloyd with this FINEOS system is that it improves the reliability of our claims prediction and enables us to pay out claims faster, which means we are paying less. By settling claims more quickly, it actually helps us to reduce the total damages we pay each year which is a huge advantage.”

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