Idea Exchange 3 Tips for Developing Voice of Customer Programs There is a lot of buzz about Voice of Customer (VOC) programs these days. Many VOC programs focus around existing... Read More
Idea Exchange Direct Physical Loss in All-Risk Policies: The Modern Trend Does Not Require Specific Physical Damage, Alteration All-risk policies insure fortuitous losses that are not excluded by the policy. The use of the phrase “all-risk,” however, is... Read More
Idea Exchange Cosmetic Damage Exclusion and First Party Lawsuits As more carriers begin to adopt the new American Association of Insurance Services (AAIS) and ISO endorsements governing the cosmetic... Read More
Claims Review Insurance Covered Half of U.S. Disaster Costs in 2012: Swiss Re Natural catastrophes and man-made disasters caused $186 billion in economic losses globally in 2012 and took approximately 14,000 lives, according... Read More
Special Report Building a Disaster Resistant Future Be wary of anyone who promises disaster-proof construction. According to the experts, there is no such thing as a disaster-proof... Read More
Special Report That Sinking Feeling Always a serious situation, sinkholes just became the hot-topic risk. How should adjusters approach the claims? From New Guinea to... Read More
Special Report A Tale of Two Claims: The Hidden Value of Building Permits This is a tale of two roof claims after a major hail storm in Decatur, Texas, that were handled the... Read More
Claims Review Most Ridiculous Lawsuits of 2012 The U.S. Chamber Institute for Legal Reform’s (ILR) survey of the most ridiculous lawsuits of 2012: Intoxicated Florida driver pleads... Read More
Idea Exchange New Aerial Imaging Tools Offer Cost Effective Assessments A new defense-grade, multi-spectral aerial imagery camera is being used to measure land-use changes, impacts of storms on cities, crops... Read More
Claims Review Dollars & Sense 54 The number of fatalities that occurred out of the 51 million skier/snowboarder days reported for the 2011-12 season. Thirty-nine... Read More