In the field of insurance investigations, surveillance can play a critical role in providing claims professionals with objective information when...
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Why claims professionals should make time for industry conferences There is never a perfect week to leave the claims desk....
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A relatively ordinary automobile claim arrives. The vehicle damage is moderate. The claimant initially reports soreness and begins conservative treatment....
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A referral may say, “Conduct two days of surveillance,” “Locate and interview the witness,” or “Complete a social media investigation.”...
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Sometimes the Door Opens, but the Conversation Slams Shut In our previous article, “30 Seconds or Less: Building Trust at...
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Picture this: you’re sitting at your desk, desperately trying to help your insured. Weeks of phone calls go to voicemails....
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Fraud isn’t slowing down. In 2025, the Federal Trade Commission reported that roughly 15 million Americans were victims of fraud,...
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Online evidence has a way of disappearing. A post can be edited, a story can expire, or an account can...
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When I was younger, I would take the old Louis L’Amour books from my mom’s desk and read them to...
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For insurance claims professionals, information has always been one of the most valuable assets in reaching fair, timely, and defensible...
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