Articles by Susanne Sclafane

“On medication” may not be one of the check boxes on carrier claims forms, but by hunting for such a description in adjuster notes, auto insurers can improve their results, a consultant reports. Philip Borba, a principal and senior consultant …

There are good business reasons why claims and underwriting professionals of casualty insurance carriers don’t talk to each other about claim denials, underwriting executives said last week, with one offering enterprise risk management as part of his explanation. “There’s a …