Articles by Gregory Hoeg, vice president, JD Power Insurance Practice

Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59... Read More

A now-fired Iowa State Patrol supervisor rear-ended another car in March but his agency didn’t give him a ticket and... Read More

France is setting up an emergency fund to help those who lost everything after the worst floods in three decades... Read More

To its owner, a pet dog may be priceless – and even though Georgia’s highest court didn’t go quite that... Read More

Nine Fort Hood soldiers who died when a rain-swollen creek swept their vehicle into rushing waters were in the right... Read More

Federal data shows New Mexico has the highest rate of pedestrian deaths in the U.S. According to a report issued... Read More

Reserve accuracy is a key performance indicator for claims departments and is usually the primary focus of claims audits. Regardless... Read More

With the fire alarm sounding, 8-year-old Chryssa Wahl crouched beneath the smoke spreading from the kitchen stove and crawled into... Read More

When a 400-pound gorilla grabbed a 3-year-old boy at the Cincinnati Zoo, the sharpshooter who killed the ape wasn’t from... Read More