roundtable News

The 7 Habits of Highly Effective Coverage Adjusters

Good coverage adjusters don’t keep score of coverage denials and consider the policyholder, underwriter and agent perspectives when reviewing coverage, according to Kevin Quinley, founder and principal of Quinley Risk Associates. Quinley, who has nearly four decades of claims handling …

Failure to Re-Evaluate is Bad Faith

In a self-evident decision, the Eighth Circuit Court of Appeals recently held that an insurance company’s failure to re-evaluate a case value after the trial court eliminated a key affirmative defense justified a bad faith failure to settle verdict. The …

When Using Colossus Independent Judgment Is a Must

Placing the value on bodily injury claims is inherently speculative. To remove some of the guess work from ascertaining a proper value for general damages, some insurance companies utilize a comprehensive software program called Colossus. The Colossus software attempts to …