consumer complaints News

Big Business Thwarts Another Class Action Attempt

The U.S. Supreme Court fairly predictably sides with corporations in their clashes with consumers, but the business-friendly rulings often come in unpredictable packages. Consider the latest high court decision reinforcing the ability of companies to fend off class-action lawsuits and …

Ohio Insurance Department Returns $24.5M to Consumers in 2014

Lieutenant Governor and Insurance Director Mary Taylor announced the Ohio Department of Insurance through its consumer complaint process has helped Ohio consumers save or recover $24.5 million in 2014. Over the past four years the department has saved or recovered …

Homeowner Insurance Complaints Drop to Record Low in Texas

Texas homeowners filed the fewest number of insurance complaints ever recorded with Texas regulators last year, the Insurance Council of Texas reported. It was the fifth year in a row that Texas homeowner complaints have gone down. There are more …

Texas Regulators Recover $32.4M in Premium Refunds, Claim Payments

Consumer protection staff for the Texas Department of Insurance (TDI) were able to recover $32.4 million for Texas consumers during the past year as a result of complaint resolution, the agency announced recently. The money came from premium refunds and …

New York Agency Reports $12.5M Returned to Consumers

The Health Care Bureau in the New York Attorney General’s Office reports investigating and resolving 13,000 consumer complaints and saving or returning $12.5 million to nearly 2,500 New Yorkers since 2011. The report tracks calls to the bureau’s free help …

Connecticut Insurance Department Boasts $1.6M in Recoveries This Year

Connecticut Insurance Commissioner Thomas Leonardi says investigations by his agency recovered nearly $1.6 million for policyholders and taxpayers in the first three months of the year. Leonardi says the state Insurance Department fined carriers just over $1 million for various …

Ohio Insurance Department Helped Consumers Recover $23.5M

Ohio’s Department of Insurance says its toll-free hotlines, community outreach and counseling helped Ohioans save or recover about $23.5 million last year. Consumer complaints to the department led to some of the savings. The department’s Office of Consumer Affairs says …

Regulators Open Probe of Mercedes Cars Over Rear Lights

U.S. safety regulators have opened a probe of an estimated 218,000 Mercedes C-Class sedans after receiving consumer complaints claiming a failure of rear turn signals and brake lights. The U.S. National Highway Traffic Safety Administration opened a preliminary evaluation of …

Michigan: Bulk of Insurance Complaints in 2012 Concerned Claims Handling

The Department of Insurance and Financial Services (DIFS) says consumers in 2012 filed more than 3,000 complaints against insurance companies doing business in Michigan. Complaints were filed against carriers writing accident and health, annuity, auto, homeowners, and life insurance policies. …

Massachusetts Consumer Agencies Collect $13.9M in 2012

Massachusetts consumer affairs agencies collected over $13.9 million through awards, settlements, refunds and fines in 2012. The Office of Consumer Affairs and Business Regulation oversees the divisions of banks, insurance, professional licensure, standardsand telecommunications and cable. The recoveries are a …