Claims Writing Coach

Improving Workers’ Compensation Correspondence

Like their brethren in property/casualty and life/health, workers’ compensation claims professionals write a lot. They write to physicians, lawyers, claimants, employers and many others. Like so many others in the world of claims, many workers’ comp people mistakenly think that …

How to Format a Claims Letter

How do you format a claims letter? Insurance companies seem to be in search of a reliable, reasonable format that will help their letters achieve a consistent, easy-to-read “look.” The following are some tips on gaining consistency in a business …

What Spell Checks Don’t Check

The first spell-check system was developed by a group of six linguists from Georgetown University in the late 1970s for the mainframe computers produced by IBM corporation. If, however, you think that Microsoft Word’s Spell Check will alert you to …

Breaking the Rules of Writing

In almost every writing skills seminar, there comes a moment in which a participant finds that one of the notions about writing that he or she has held since elementary school is either no longer valid or is dead wrong. …

Comments on the Comma

By far, the trickiest punctuation mark in claims writing is the comma. There are eight comma rules, which we didn’t enjoy in high school, and knowing them will give a boost to every letter you write. Every day, thousands of …

7 Tips on Planning, Structuring and Writing Best Practices Guidelines

Not long ago, a judge decided a bad faith lawsuit in favor of a plaintiff because the lack of a timely settlement could be traced back to the carrier’s not having any written claims procedures or guidelines in place. The …

The 8 Deadliest Words and Phrases in Claims

As someone who teaches on-site seminars in “Effective Claims Writing,” I read hundreds of letters, memos, safety evaluation and site inspection reports, workers compensation evaluations, e-mail to brokers and loss control recommendations. Rarely do I see a document that completely …

New Author Intro and Why Claims Writing is Still Important

I am delighted to be writing a twice-monthly column on claims writing for Claims Journal. This first column will lay out writing issues to be discussed, types of letters written by claims professional and claims areas – such as auto, …

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