Articles by Gary Blake

image of Gary Blake Gary Blake is director of The Communication Workshop, offering claims writing webinars and seminars to claims professionals throughout the US, Bermuda, Canada, and the UK. Blake is the author of The Elements of Business Writing (Pearson Education), used at more than 100 insurance companies. He has written about claims writing for a number of industry publications. His e-mail is garyblake725@gmail.com.

Comments on the Comma

By far, the trickiest punctuation mark in claims writing is the comma. There are eight comma rules, which we didn’t enjoy in high school, and knowing them will give a boost to every letter you write. Every day, thousands of …

7 Tips on Planning, Structuring and Writing Best Practices Guidelines

Not long ago, a judge decided a bad faith lawsuit in favor of a plaintiff because the lack of a timely settlement could be traced back to the carrier’s not having any written claims procedures or guidelines in place. The …

The 8 Deadliest Words and Phrases in Claims

As someone who teaches on-site seminars in “Effective Claims Writing,” I read hundreds of letters, memos, safety evaluation and site inspection reports, workers compensation evaluations, e-mail to brokers and loss control recommendations. Rarely do I see a document that completely …

New Author Intro and Why Claims Writing is Still Important

I am delighted to be writing a twice-monthly column on claims writing for Claims Journal. This first column will lay out writing issues to be discussed, types of letters written by claims professional and claims areas – such as auto, …