omnichannel News

LexisNexis: ‘Somewhat Satisfied’ Auto Claimants Often a Flight Risk for Insurers

An auto claims experience that leaves the policyholder “somewhat satisfied” may not be good enough to keep that customer from switching insurers. A survey conducted by LexisNexis Risk Solutions found that 51% of policyholders who reported shopping for insurance after …

Survey: Policyholders Want Digital Tools, Omni-Channel Experience From Workers’ Comp Insurers

Technology is changing how small business owners interact with their insurance carriers, according to a new study from EMPLOYERS, a national small business insurance specialist. Nearly one in four (23 percent) small business owners believe more online or self-service tools …